Shopping Guide
how to order
- Select the type on the product page and click the "Add to Cart" button.
- Check the contents of the cart, such as product type and quantity.
- When you have finished shopping, click the "Proceed to Checkout" button.
- Enter the required information and click the "Continue to shipping method selection" button. *Shipping charges and taxes are not included at this point.
- Confirm the order details, shipping fee and tax, and click the "Proceed to payment" button. If there is a shipping charge, the shipping charge exclusive of tax will be shown.
- Enter your credit card information.
*This is not necessary if you wish to pay by a method other than credit card.
[Input contents] Select the card number, card holder name, expiration month/year, security code (3-digit code on the back; 4-digit code on the front for American Express), and billing address. * If you check the "Save information for next purchase" checkbox and enter your mobile phone number, you will be able to enter it when you check out at this ONLINE STORE or other stores provided by Shop Pay from the next time. can be omitted. By saving your information and completing your order, you agree to the Shop Pay Terms of Service and Privacy Policy. - Click the "Pay Now" button. Your order is now complete.
- The details of your order will be automatically sent to your registered email address immediately after the order is completed. If you do not receive the e-mail, it is possible that the e-mail was not delivered due to an incorrectly entered e-mail address or a system error, so please contact us directly at 1999@good-rockin.com .
- When shipping is completed, we will send you a shipping completion email.
- The product will arrive within 2-7 days after payment.
payment method
[Available cards]: VISA / MASTER / AMERICAN EXPRESS / JCB
[Available payment services]: PayPal / Bank Deposit ( cash on delivery) / Cash on Delivery (bank transfer in advance ) / Over-the-counter payment (only for over-the-counter receipt) Apple Pay / Google Pay (registered with the above credit card company) (available only when
About returns/exchanges
・In the unlikely event that the product is damaged or different from what you ordered, please contact us by email to 1999@good-rockin.com within 7 days after the product arrives. We will immediately return or exchange the item. (In this case, the shipping fee will be borne by our shop.)
・Please note that we cannot accept returns or exchanges after 7 days, even if the product is unopened.
・Please be sure to contact us once when returning an item. Please note that we cannot accept returns or exchanges if items are returned without contacting us. Dirt and tears may be seen in the package at the stage of arrival. Please note that we cannot accept returns due to package damage that has nothing to do with the quality of the product itself.
・If you wish to return an item due to your own personal reasons (other than product damage), please email us at 1999@good-rockin.com within 7 days of receiving the item. We will guide you through the return procedure. Also, in this case, the customer will be responsible for the shipping costs for returning the product.
About inventory
Because we share inventory with physical stores, the number of inventory fluctuates at any time. Therefore, the product you ordered may be out of stock. In that case, we will contact you again by e-mail about the stock status.
About the product
・Product specifications, prices, designs, etc. are subject to change without notice. In addition, please note that we may stop handling products due to circumstances.
・There may be slight individual differences in product size and color due to manufacturing reasons or differences in production lots.
・The color and texture of the actual product may appear different from the photo depending on the environment of your browser, computer, etc.
・Products that use natural materials such as natural wood have individual differences in texture. You cannot choose.
about shipping cost
Hokkaido, Kyushu 990 yen, Okinawa/remote islands 1,650 yen, Others 660 yen Free shipping for purchases over 10,000 yen.